Returns Policy
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:
- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Imported Electronics :
- Due to the nature of imported electronics, we cannot accept returns or exchanges for these items.
- In the case of any product defects or damages during shipping, please contact our customer service within 7 days of receiving the order.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable / non refundable items:
- Electronics Products
- Sale Items
- Imported Products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We appreciate your understanding of our return policy. If you have any questions or concerns, feel free to reach out to our customer service team.
Need help?
Contact us at info@mallroad.com.pk for questions related to refunds and returns.